Cancellation Policy
Your time is precious, so is ours.
Please, give us 24 hours notice for any changes or cancellations.
Time can never be recuperated
Last minute delays and cancellations put a lot of pressure on therapists. Our profession is physically demanding, which limits our services to only a few clients per day.
Please, notify us of any cancellation in advance. It helps us provide quality care while preserving our quality of work life.
Our online service allows you to receive an email reminder of your appointment 24 hours in advance, but you remain responsible for your choice of booking.
Make sure you are on time
Make sure you choose an appointment time that you know you will be able to attend in time. Our therapists will try to give you as much time as possible but they too have commitments and other clients. If you are late, we will charge you for the full treatment you have previously chosen as this time has been scheduled for your therapist.
We want to give you the best possible service! A massage is so pleasant, why would you want only half of it!
privacy; Law 25
We are committed to maintaining the confidentiality of personal information collected in the course of our business. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it.
1. Consent
We collect and use personal information only with their explicit consent and in compliance with applicable laws.
1.2 Acceptance of the terms of our policy ; By accessing our website or providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection and use of your personal information in accordance with this policy.
2. Collection of personal information
We collect personal information through;
E-mails and communications with our customer service department \ Newsletter \ Online appointments \ Health questionnaire. We use your personal information to:
To respond efficiently to your requests and inquiries. Newsletter subscription management. Transaction management: To process payments and issue receipts for completed transactions. For internal management and administration of human resources. Marketing communication: Sending relevant information, special offers and news, with the option of unsubscribing at any time.
Sharing your health questionnaire between therapists: The therapist assigned to your treatment will add his or her notes to your file following your visit.
These uses are intended to enrich your experience with our services and facilitate efficient interaction with our organization.
Employee commitment
Each employee, director and independent contractor undertakes to maintain the confidentiality of information specific to our activities and not to divulge it or make personal use of it.
4. Retention and destruction of personal information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. In the event of any concerns regarding the processing of their data, individuals may inform us at any time of their concern, request for modification to the file, etc.
You have the right to withdraw your consent at any time. However, this is subject to certain legal restrictions. We will inform you of the possible consequences of such withdrawal, such as the impossibility of supplying certain products or processing certain requests.
On receipt of a written request from an individual and after verification of their identity, we will inform the individual whether we hold any personal information about them and will disclose this information to them. These measures ensure that individuals can exercise their rights in complete confidence and transparency.
Contact
Any requests or questions concerning this privacy policy may be sent to the person responsible for the protection of personal information at the following address: solution.massage@hotmail.com
